Terms of Service

1. Acceptance of Terms

By accessing or using our website, app, portal, WhatsApp or email coordination, purchasing a membership or service, booking a paid session, attending a corporate wellness program, registering for an event or experience, or otherwise using our services, you agree to these Terms.

These Terms, together with the applicable invoice, proposal, plan confirmation, payment link, and the BODIQO Privacy Policy available on our website and app, constitute the entire agreement between you and BODIQO for the relevant services purchased and supersede prior oral or written communications, representations, or understandings relating to those services. If any plan-specific document expressly conflicts with these Terms, the plan-specific document will prevail to the extent of that conflict.

2. Eligibility and Authority

You must be at least 18 years old to purchase services in your own name. If a service is purchased for a minor, the parent or legal guardian must purchase, supervise, provide required consents, and ensure that the participant is medically fit to take part.

If you are purchasing on behalf of a company, family member, group, or another participant, you confirm that you have authority to do so and to accept these Terms for the relevant booking or program.

3. Service Architecture and Plans

Depending on the package, proposal, invoice, or written confirmation selected, BODIQO may provide the following categories of services:

• ALIGN: Personal training or coaching membership, whether online, offline, or hybrid.
• EDGE: Challenge, app-coaching, or structured accountability program.
• NOVA: Nutrition-focused services, including diet support, check-ins, or nutrition coaching.
• Single Paid Sessions: One-off sessions booked at the prevailing rate. BODIQO does not offer free trial sessions.
• Corporate Wellness Programs: Workshops, activations, employee wellness sessions, or longer-duration corporate engagements.
• Events and Experiences: Retreats, partner events, community sessions, offsite programs, or other experience-led offerings.

The exact inclusions, duration, session count, pricing, delivery mode, and timelines are set out in your invoice, proposal, app account, payment link, or written confirmation.

4. Nature of Services; No Medical Advice

Our services are fitness, wellness, nutrition, accountability, and coaching services. They are not medical care, mental-health treatment, diagnosis, physiotherapy, or emergency services.

You remain responsible for obtaining advice from a registered medical practitioner where appropriate, including in cases of injury, pregnancy, surgery, chronic illness, pain, dizziness, or any limitation that may affect training or nutrition compliance.

5. Client Health Disclosures, Safety and Assumption of Risk

You must provide accurate, complete, and timely disclosures about injuries, medical conditions, medications, surgeries, allergies, limitations, pregnancy, post-partum status, or other safety-relevant information. You agree not to conceal material facts that may affect exercise safety or service delivery.

You also agree to train only in a reasonably safe environment, use equipment responsibly, stop immediately if you feel unwell or unsafe, and follow instructions, regressions, and precautions communicated by BODIQO or its coaches.

You acknowledge that physical activity, wellness programs, events, and outdoor experiences involve inherent risks including, among other things, physical exertion, muscle soreness, fatigue, strain, injury, and environmental hazards. By participating, you voluntarily assume these inherent risks to the extent permitted by law.

6. Accounts, Communication, Records and Service Evidence

You must provide accurate account and contact details and keep them updated. We may communicate with you through the app, WhatsApp, email, phone, calendar tools, or other channels enabled for your program.

For service quality, safety, operations, training, dispute handling, collections, and compliance, BODIQO may retain and review booking records, session notes, logs, messages, support conversations, and related service records.

Electronic records maintained in the ordinary course of BODIQO’s business, including invoices, payment confirmations, booking records, session logs, call notes, messages, emails, and platform activity, may be relied upon and produced as evidence, subject to applicable law.

7. Scheduling, Rescheduling, Late Arrival and No-Shows

Unless a stricter timeline is expressly stated for a specific service, you must inform your trainer or the team at least 2 hours in advance to cancel or reschedule a booked session. If you fail to provide timely notice, do not attend, or are materially late, the session may be treated as completed. A late arrival does not extend the scheduled end time.

If BODIQO or your assigned coach reschedules or misses a confirmed session, we may reschedule the session or extend validity, as appropriate.

A one-off paid session is a normal paid booking and not a trial. Once booked, the same attendance, cancellation, and no-show rules apply.

8. Membership Validity, Holds and Extensions

Unless otherwise stated in your plan-specific confirmation, the current default validity windows are:

• 12 sessions / 1 month package: Up to 35 days from start date.
• 36 sessions / 3 month package: Up to 105 days from start date.
• 72 sessions / 6 month package: Up to 210 days from start date.

Holds, pauses, credits, or extensions for illness, travel, logistics, or special circumstances are discretionary and may depend on documentation, plan type, pricing, promotional terms, coach allocation, and operational capacity. Plans sold at discounted, bundled, bonus-session, or special-offer rates may carry tighter pause or expiry rules. Expired or unused sessions lapse unless BODIQO gives a written exception.

9. Fees, Payment, Taxes and Overdue Amounts

All prices are in INR unless stated otherwise. Fees may be collected by UPI, card, bank transfer, payment gateway, or any other approved mode. Invoices or receipts may be issued digitally. Unless otherwise agreed in writing, fees are payable in advance or by the due date shown in the invoice, payment request, or proposal. Where no specific due date is stated, payment is due within 7 days of the invoice or payment request.

If payment remains overdue, BODIQO may suspend bookings, block access to the app or services, pause reports or deliverables, decline renewals, or refuse future services until dues are cleared.

Chargebacks, payment disputes, reversals, or failed auto-debits do not cancel the underlying payment obligation where the service was validly booked, reserved, delivered, or made available. Overdue amounts may carry interest at 18% per annum or the maximum lawful rate, whichever is lower, from the due date until actual payment.

10. Dues Recovery, Collections and Pre-Arbitration Escalation

For unpaid invoices, failed payments, chargebacks, or other dues, BODIQO may send reminders, suspend services, issue formal demand notices, and appoint advocates, recovery partners, collection agencies, mediators, or conciliators to seek payment or settlement on its behalf.

Reasonable recovery costs, notice costs, collection charges, bank charges, and legal or professional fees actually incurred in recovering undisputed or adjudicated dues may be claimed from you to the extent permitted by law.

Communications by BODIQO or its authorised representatives in connection with dues recovery shall be carried out in accordance with applicable law. This clause does not limit BODIQO’s right to commence arbitration, seek interim relief, or pursue any other lawful remedy.

11. Refund Policy

BODIQO follows a strict no-refund policy once a purchase is confirmed, except where required by applicable law. Refunds may be considered in rare cases such as duplicate payment, verified technical billing error, or material service failure directly attributable to BODIQO. Missed sessions, unused sessions, expired validity, change of mind, scheduling inconvenience, travel, lack of usage, or dissatisfaction without a material service failure do not create a refund entitlement.

If BODIQO exceptionally approves a refund, it may deduct the value of services already booked, delivered, or made available, together with applicable taxes, gateway charges, processing fees, and other non-recoverable costs. Any approved refund timeline depends on banking and payment-provider cycles.

12. Coach Assignment, Program Changes and Operational Flexibility

BODIQO may assign or reassign coaches, nutritionists, support personnel, schedules, venues, or digital tools based on availability, quality control, safety, specialization, internal staffing, or business needs.

We may also update program structure, app workflows, content, check-in frequency, delivery method, or support format where reasonably required, provided the commercial essence of the purchased service is not materially reduced without a suitable operational remedy such as reassignment, extension, replacement session, service credit, substitute deliverable, or another reasonable solution determined in good faith.

13. Direct Engagement with Coaches and Team Members

BODIQO invests in sourcing, assigning, scheduling, supervising, and supporting its coaches and service personnel. Accordingly, during an active service and for 12 months after the end of the last service purchased through BODIQO, you agree not to directly engage, hire, solicit, contract with, or continue materially similar paid services with any BODIQO trainer, coach, nutritionist, or team member first introduced or assigned to you through BODIQO, except through BODIQO or with BODIQO’s prior written consent.

Any direct arrangement, side agreement, or payment made outside BODIQO will not be treated as payment to BODIQO and may result in reassignment, suspension, or termination of the affected membership or services, along with any other lawful remedy available to BODIQO.

14. Corporate Wellness Programs

Where services are provided to a corporate customer, employer, brand, institution, or event organiser, the relevant proposal, statement of work, invoice, or written confirmation will govern commercials, deliverables, dates, team size, participant caps, venue responsibilities, reporting scope, and any special terms.

Participant-facing safety, conduct, privacy, media, and limitation-of-liability sections of these Terms will still apply to the extent relevant.

15. Events and Experiences

BODIQO may organise or participate in events and experiences, including wellness retreats, workshops, community sessions, partner-hosted events, offsite activities, or travel-linked programs. Event schedules, instructors, venues, itineraries, inclusions, and timings may change due to safety, weather, vendor constraints, logistics, or force majeure.

Unless otherwise stated in writing, registration fees and hold deposits for events and experiences are non-refundable. Where travel, accommodation, food, or third-party activities are arranged by you separately, those arrangements remain your responsibility unless they are expressly included in BODIQO’s written package.

16. Media, Testimonials and User Content

You may submit logs, feedback, messages, photos, videos, measurements, and similar material in connection with your program. You grant BODIQO a limited right to use such material for service delivery, program administration, internal quality review, support, compliance, dispute handling, and safety review.

We will seek your confirmation or other clear permission before using identifiable transformation content, testimonials, or individual client media for public marketing, unless the content has already been publicly shared by you with tagging or explicit permission.

17. Platform Rules and Acceptable Use

You agree not to harass staff or participants, abuse support channels, share illegal or infringing content, misuse payment or scheduling systems, attempt to scrape or reverse engineer the platform, impersonate another person, or interfere with service delivery.

BODIQO may suspend or terminate access, cancel bookings, or refuse service for abusive behaviour, non-payment, safety concerns, fraud risk, policy violations, or conduct that harms the company, its team, or other participants.

18. Results Disclaimer

Results Disclaimer: Results vary by individual and depend on many factors, including consistency, nutrition compliance, recovery, training history, health status, lifestyle, genetics, and adherence. BODIQO does not guarantee specific outcomes such as weight loss, fat loss, muscle gain, inches lost, posture correction, mobility gains, or performance improvements within a fixed timeline.

19. Limitation of Liability

To the maximum extent permitted by law, BODIQO will not be liable for any indirect, incidental, special, exemplary, punitive, or consequential loss, including loss of income, business interruption, lost opportunity, reputational harm, data loss, or travel costs.

BODIQO’s aggregate liability arising out of a claim relating to a specific service will not exceed the amount actually paid by you for that specific service during the period directly giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by applicable law.

20. Indemnity

You agree to indemnify and hold harmless BODIQO, its partners, directors, employees, consultants, contractors, and agents from claims, losses, liabilities, and costs (including reasonable legal fees) arising out of your misuse of the platform or services, your breach of these Terms, your concealment of material health information, your unsafe conduct, or your violation of law or third-party rights.

21. Suspension, Refusal and Termination of Service

BODIQO may pause, suspend, reschedule, or terminate services without refund where there is abusive conduct, a safety issue, repeated no-shows, non-payment, fraud indicators, policy violations, direct bypass of BODIQO personnel, or any circumstance in which continuing service would create operational, legal, reputational, or safety risk.

22. Force Majeure

BODIQO is not responsible for delay, interruption, cancellation, or failure caused by events beyond reasonable control, including illness outbreaks, natural disasters, internet or power failures, travel disruption, venue restrictions, labour action, government action, civil unrest, or third-party platform outages.

23. Non-Assignment

You may not assign or transfer your membership, sessions, credits, or rights under these Terms to any third party without BODIQO’s prior written consent.

24. Notices and Electronic Communications

BODIQO may send notices, reminders, billing communications, demands, service messages, and dispute-related communications to the latest email address, phone number, WhatsApp number, account, in-app profile, or postal address provided by you.

25. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Subject to the arbitration clause below, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction.

26. Dispute Resolution, Arbitration and Interim Relief

If a dispute arises, the parties will first attempt to resolve it through good-faith written escalation. If the dispute is not resolved within 15 days of written notice, it shall, subject to any non-waivable statutory rights, be referred to arbitration under the Arbitration and Conciliation Act, 1996.

The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties within 15 days of the arbitration reference. If the parties do not agree on the arbitrator within this period, the appointment shall be made in accordance with applicable law. The seat and venue of arbitration shall be Mumbai, Maharashtra, the proceedings shall be in English, and the award shall be final and binding. BODIQO may seek interim, protective, injunctive, or recovery relief before or during arbitration from courts of competent jurisdiction at Mumbai.

27. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and all remaining provisions shall continue in full force and effect.

28. No Waiver

A failure or delay by BODIQO in exercising any right, power, or privilege under these Terms shall not operate as a waiver, and a single or partial exercise of any right shall not preclude any further exercise of that or any other right.

29. Electronic Acceptance, Updates and General Terms

You may accept these Terms electronically, including by clicking, paying, booking, messaging to proceed, or otherwise using the services after being presented with these Terms or a link to them.

BODIQO may update these Terms from time to time by posting the latest version on its website, app, or client portal. Continued use after the effective date of an update constitutes acceptance of the revised Terms.

30. Contact Coordinates

For notices, support, billing, privacy, grievances, or dispute escalation, please contact: